EMEA - Senior Manager, Technical Account Management

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About this role

EMEA - Senior Manager, Technical Account Management Ireland At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ClickUp is on a mission to make the world more productive by unifying work in one platform-and our Customer Success team is at the heart of that promise. As the Senior Manager, Technical Account Management for EMEA, you'll lead a team of high-performing TAMs supporting mid-market to enterprise customers across the region. You'll drive execution of our Customer Engagement Process (CEP), coach your team to deliver exceptional customer experiences, and partner cross-functionally to maximize adoption, expansion, and retention. This isn't your typical customer success job. We move fast, thrive in ambiguity, and live for the win. If you love rolling up your sleeves and have a borderline unhealthy obsession with customer outcomes, this role's for you. The Role: * Lead, inspire, and develop a team of CSMs focused on mid-market to enterprise accounts in EMEA * Drive accountability, execution, and a high-performance culture with clear KPIs and coaching frameworks * Mentor and develop CSMs at all levels, from onboarding new hires to leveling up seasoned pros * Create clarity in chaos: Navigate ambiguity, shifting priorities, and fast-changing conditions with poise and urgency

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