Director, Customer Experience

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Director, Customer Experience United States At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 As we continue to grow, we're looking for a dynamic leader to oversee our Digital Adoption & Premium Support teams, ensuring our customers receive exceptional service and achieve maximum value from our platform. Our Digital Adoption and Premium Support motions are high touch, relationship based Support teams that provide our highest quality of hands-on support directly to our customers. Role Overview: The Director of Customer Experience will lead the strategy, operations, and performance of our Digital Adoption & Premium Support teams. This role is critical in driving customer satisfaction, retention, and product adoption. You'll work cross-functionally to align customer experience initiatives with company goals, while empowering your teams to deliver world-class support and proactive customer engagement at the highest standard. Key Responsibilities: - Leadership: - Develop and execute the vision and strategy for our Digital Adoption program, and our Premium Support service offering. - Lead, mentor, and inspire a high-performing global team of managers and specialists. - Establish and track KPIs to measure team performance and customer success. - Partner with GTM teams to design and continuously improve support services that reinforce customer health and

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