Program Manager, Performance Effectiveness

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source

Seniority

Senior From the posting source

Work mode

Remote From the posting source

In-office days

0 days From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered From the posting source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Program Manager, Performance Effectiveness Remote, USA About the role We are hiring for a Program Manager, Performance Effectiveness to help scale and evolve how we measure, improve, and operationalize performance across our Member Experience organization. As our Program Manager, you will partner closely with cross-functional stakeholders, BPO partners, and senior leaders to build frameworks, generate actionable insights, and drive continuous improvement initiatives that directly impact both frontline teams and member experience. This is a high-visibility role with the opportunity to influence operational strategy at scale through data, tooling, and performance optimization. The base salary offered for this role and level of experience will begin at $105,000 and up to $145,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to - Build and operationalize scalable performance effectiveness frameworks across BPO teams - Partner with BPO vendors and internal stakeholders to identify trends, drive accountability, and improve operational outcomes - Leverage multiple data sources - including manual audits, speech analytics, and operational reporting - to deliver actionable insights - Develop and maintain performance scorecards, dashboards, and business review materials for leadership stakeholders - Identify opportunities for continuous improvement across processes, tooling, and member experience workflows - Collaborate cross-functionally with operations, analytics, member experience, and business teams to align on performance strategy and execution - Help drive adoption and effectiveness of performance monitoring tools and evaluation

Read the full description at boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.