Application Support Manager

Benefits

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Weekend work

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Application

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About this role

Application Support Manager Home-based, Mexico, Ciudad de Mexico, Mexico Company Description We're Checkout.com . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started. As the Application Support Manager you will lead a high-performing team focused on the efficient, compliant, and scalable service delivery to Checkout.com merchants serving the US market. We are looking for a high-impact leader to bridge the gap between technical execution and world-class service. Your role is to oversee two sub-teams: Merchant Care (customer service to our merchants, responding promptly and accurately to their queries) and Merchant Configuration (carrying out system configuration changes on Checkout.com systems, based on requests from internal Checkout teams, on behalf of

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