Staff Customer Success Manager, Majors (Financial Services)

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Senior From the posting source

Work mode

Remote From the posting source

In-office days

0 days From the posting source

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Staff Customer Success Manager, Majors (Financial Services) United States - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As a Majors Customer Success Manager at Chainguard, you will serve as the strategic business partner for a select portfolio of our most important financial services customers. You will be the post-sales primary point of contact, responsible for driving outcomes, building executive relationships, and ensuring customers realize measurable value from Chainguard. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, and Sales, with the SA owning technical implementation so you can stay focused on business outcomes, relationship depth, and long-term account health. This is a high-touch, consultative role. Your book of business will be intentionally smaller so you can invest deeply in each account, understand each customer's business priorities, and position Chainguard as a strategic partner rather than a vendor. What you'll do: - Strategic Account Management: Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. Understand each customer's business

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