AVP/VP, Client Service Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

AVP/VP, Client Service Manager El Monte, CA, USA AVP/VP, Client Service Manager El Monte, CA, USA Posted Friday, June 5, 2026 GENERAL SUMMARY The AVP/VP, Client Service Manager is responsible for establishing and managing relationships with commercial clients, providing exceptional internal and external client service, and is critical to enhancing the overall client experience at Cathay Bank for our commercial banking and assigned clients. DIRECT REPORTS The incumbent may have one or more direct report -Client Service Officer(s) ESSENTIAL FUNCTIONS Execute transactions and approvals, focusing on operational excellence and due diligence. Retain and grow relationships by serving as the primary contact for clients as it relates to relationship management activities, day-to-day transactions and service-related matters. In partnership with Relationship Managers and other Team Members, execute new client onboarding and implementation of products and services. Recommend, cross-sell, and coordinate the implementation of all deposit, treasury management, wealth, and international products and services that best compliment the client and their business. Proactively and professionally manage complex client servicing needs and provide prompt follow-up. Quickly and efficiently resolve client concerns, assist team members, and appropriately escalate complex or sensitive matters. Accountable for the satisfaction, retention, and growth of a portfolio through client ownership. Consistently engage with assigned clients to measure service levels, learn more about the client and their business, schedule appointments and discuss new opportunities. Internally, develop cross divisional relationships and collaborate with partners to fully understand client needs and provide the best client centric solutions. Exhibit confidence in identifying, evaluating, and

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