Director of Customer Support

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director of Customer Support San Francisco | OnSite WHY CASCA? Casca is building AGI for banking. We're replacing decades-old legacy systems with AI-native technology that automates 90% of the manual work humans once had to do. ABOUT THE ROLE We're looking for a Director of Customer Support to build and lead the support function that keeps our bank customers successful on the Casca platform. This is a founding leadership role: you'll design the support org from the ground up, set the standard for how we interact with our customers, and ensure every banker who uses Casca feels like they have a world-class partner behind them. Our customers are loan officers, credit analysts, and banking executives at some of the country's most respected financial institutions. They're trusting Casca to replace mission-critical legacy systems-so excellent, responsive, and knowledgeable support isn't just nice to have. It's the foundation of our business. This is a hands-on role. You'll personally handle escalations, build processes, hire your initial team, and work cross-functionally with Product, Engineering, and Implementation to close the loop on customer feedback. You'll report to the COO. A core part of this role is designing automated workflows and communication systems that let us deliver fast, consistent, high-quality support without scaling headcount linearly. We're an AI company-we expect our support function to be AI-native too. WHAT YOU'LL DO - Build the customer support function from scratch-define the team structure, tools, SLAs, escalation paths, and knowledge base - Hire, train, and lead a high-performing support team

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