Senior Technical Support Agent

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Senior Technical Support Agent Poland CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management. About the Role As a Senior Technical Solutions Consultant, you will serve as a critical technical expert and escalation point within the Global Support Team. You'll own and resolve the most complex product and data challenges, significantly contributing to operational efficiency and customer success. This role requires a proven ability to perform deep-dive root cause analysis, especially concerning data modeling and configuration, while driving improvements in our processes and tools. It's an ideal fit for a highly analytical, communicative, and detail-oriented problem-solver ready to mentor peers and champion exceptional post-implementation support. Job Location The candidate selected for this opportunity must reside near one of the following locations: Remote - Poland Responsibilities Requirements Bonus Points Notice for Prospective Candidates

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