Manager Employee Services - Global Lead

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$81,650 U.S. median for this role

Projected growth (BLS Employment Projections)

+6.9% - Faster than average

Matched to SOC 13-1071 - Human Resources aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Hr From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Manager Employee Services - Global Lead Bhurai, IN Requisition Number: 42560 Business Title: Manager Employee Services - Global Lead Job Grade: Deputy General Manager Global Department: HR Services Role Purpose Statement: This role will be responsible for setting up, managing, and continuously improving our Colleague Services Helpdesk operations, leveraging cutting-edge digital tools such as portals, virtual agents / chatbots, and chat & call centre solutions to deliver an exceptional experience to our colleagues. Main Accountabilities: • Design, a global Colleague Services Helpdesk, including portal, virtual agents, and chat & call channels. • Lead the setup and integration of digital tools such as service portals, chatbots, and case management systems. • Develop and execute strategies for improving colleague experience through digital-first solutions enablement. • Implement consistent procedures for incident management, service requests, and problem resolution across all regions to ensure uniform quality. • Collaborate with HR Service Leads, HR, IT, Vendors (if applicable) and other business stakeholders to align colleague services helpdesk operations with organizational goals. • Ensure appropriate support for a global workforce developing staffing strategies through data insights. • Define and monitor SLAs, KPIs, and performance metrics for helpdesk operations to ensure service excellence. • Enhance capability of the team to support queries of higher complexity, while starting with Level 1 (simple), to reach advance like L

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