Customer Success Manager, Enterprise

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$85K-$125K not verified - source not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager, Enterprise Los Angeles, California; Raleigh, North Carolina; Toronto, Ontario, Canada At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractors. From helping our customers to manage their service all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks that thrive in fast-paced environments. Could you be our next hire? As our Enterprise Customer Success Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help shape and scale a critical customer segment for the company. The successful candidate will be responsible for managing a portfolio of enterprise customers, driving adoption and utilization of the platform in your accounts, executing defined success playbooks, and proactively identifying and addressing portfolio risk. Our engagement model blends digital-first and AI-driven touchpoints with meaningful human intervention, ensuring customers receive the right level of support at the right time. The ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is passionate about driving measurable value and outcomes for their customers. What you'll do: - Customer Engagement: Build strong relationships with key customer stakeholders utilizing both digital-first engagement and proactive touchpoints. Manage a healthy portfolio of Enterprise accounts, ensuring customers are getting maximum value from our platform at every stage of their journey. - Product Expert & Educator: Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential. Drive feature

Read the full description at buildops.com. FewerJobs shows a source-linked preview and links to the original posting.