Developer Support Engineer

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About this role

Developer Support Engineer London, UK, United Kingdom, San Francisco, Singapore About the company Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it. Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions - turning production data into better AI with every release. About the Role At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster. We're looking for Developer Support Engineers - both mid-level and senior - who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You'll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster. This role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers' lives easier, we'd love to talk with you. Our preferred locations are in the San Francisco, New York, London, or Singapore metro areas for hybrid in person collaboration, but can be flexible for experienced candidates open to working matching timezone hours. What You'll Do - Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript). - Reproduce customer-reported bugs, identify likely causes in our codebase,

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