Assistant Specialist, Customer Interaction Services

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Data From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Assistant Specialist, Customer Interaction Services Location not specified Passion is the engine that drives our Group, it allows us to develop ideas and solutions for the mobility of the future. We promote a stimulating work environment that gives every Person the opportunity to fully express their talent, contributing to the company's success. Assistant Specialist, Customer Interaction Services (f/m/x). What can you expect? Support daily customer interactions related to contract management, end-of-term processes, and complaint handling. Manage contract administration tasks such as amendments, terminations, invoice handling, insurance matters, and payment-related queries. Provide support during end-of-term processes, including vehicle returns, inspections, contract settlement, and closure activities. Contribute to achieving customer service targets, including customer satisfaction and first-contact resolution. Help identify opportunities to improve customer journeys and service processes. Maintain effective communication with customers, dealers, insurance companies, and regulatory authorities. Support the implementation of internal controls, process updates, and system-related changes in cooperation with cross-functional teams. Participate in projects and initiatives focused on digitalization, innovation, and process optimization. What can we expect? Bachelor's degree in business administration, Economics, or related field. Experience in the financial services industry, customer service, CRM, or in related areas. Knowledge of digital tools and tech

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