Patient Support Manager - Southeast

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Patient Support Manager - Southeast 3 Locations COMPANY: At BioCryst, we share a deep commitment to improving the lives of people living with hereditary angioedema (HAE) and other rare diseases. We leverage our expertise in structure-guided drug design to develop first-in-class or best-in-class oral small-molecule and injectable protein therapeutics, led by the efforts of our team of expert scientists in our Discovery Center of Excellence in Birmingham, Alabama. Our global headquarters is in Durham, North Carolina and our employees span the globe across sites in multiple countries. We are proud of our culture of engagement and accountability that rewards people for innovative thinking and achievement of key objectives. For more information, please visit our website at www.biocryst.com or follow us on LinkedIn and Instagram. ESSENTIAL DUTIES & RESPONSIBILITIES: Direct the access support between consented patients and all relevant stakeholders (Pharmacy, MDO, support organizations). Oversee quality-control efforts relating to Pharmacy interface with payers for consented patients. Direct and coordinate onboarding of all new consented patients. Manage patient status changes within Patient Services CRM and follow-up with internal stakeholders and pharmacy. Enforce Patient Support Program business rules to administer access to these programs. Manage and communicate reimbursement-related information to consented patients and MDOs Control the flow of information to and communication touch-points with consented patients. Support adherence efforts. Collaborate with Market Access to execute regional reimbursement patient educational events. Create and manage a comprehensive product access and patient support plan for consented patients. Lead the cross-functional execution activities. Lead weekly meetings with

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