Entitlement Support Analyst I

Benefits

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Weekend work

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Application

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About this role

Entitlement Support Analyst I Job Location - Country Mexico Entitlement Support Analyst Location: Mexico City (Hybrid or Remote) Position Summary: We are seeking a talented individual to join our successful team of User Support providing technical support to Bentley's user base in North and South America. This position serves as the first point of contact for customer licensing queries and is responsible for analyzing, troubleshooting, and resolving technical issues with Bentley's licensing technology. Customer satisfaction is of utmost importance to ensuring Bentley's continued business growth through the adoption of our latest license technology. Responsibilities: Promoting and maintaining a high quality, professional, service & adoption-oriented company image among our subscriber user base Providing timely response and resolution to user issues as per defined OKR's Performing regular follow-ups with users on open tickets as per the defined processes Performing root cause analysis, replicating, testing, and resolving technical license application issues (on Microsoft Windows) Addressing software usage queries and demonstrating appropriate reporting tools to assist users to achieve their desired outcomes Responsibility to make appropriate and necessary system contract transaction adjustments Reliably log user interactions in the internal CRM / Ticketing system Knowledge Management: Documenting solutions to commonly asked questions and directing users to documented solutions to facilitate rapid resolution of issues Develop a broad and

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