Entitlement Support Analyst I

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Entitlement Support Analyst I Job Location - Country Mexico Entitlement Support Analyst Location: Mexico City (Hybrid or Remote) Position Summary: We are seeking a talented individual to join our successful team of User Support providing technical support to Bentley's user base in North and South America. This position serves as the first point of contact for customer licensing queries and is responsible for analyzing, troubleshooting, and resolving technical issues with Bentley's licensing technology. Customer satisfaction is of utmost importance to ensuring Bentley's continued business growth through the adoption of our latest license technology. Responsibilities: Promoting and maintaining a high quality, professional, service & adoption-oriented company image among our subscriber user base Providing timely response and resolution to user issues as per defined OKR's Performing regular follow-ups with users on open tickets as per the defined processes Performing root cause analysis, replicating, testing, and resolving technical license application issues (on Microsoft Windows) Addressing software usage queries and demonstrating appropriate reporting tools to assist users to achieve their desired outcomes Responsibility to make appropriate and necessary system contract transaction adjustments Reliably log user interactions in the internal CRM / Ticketing system Knowledge Management: Documenting solutions to commonly asked questions and directing users to documented solutions to facilitate rapid resolution of issues Develop a broad and

Read the full description at jobs.bentley.com. FewerJobs shows a preview and links to the original posting.