Customer Site Service Manager

Benefits

Parental leave

8 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

8 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$114K-$128K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

53% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Site Service Manager Country / Location United States Now Hiring! Customer Site Service Manager Customer Site Service Manager (CSSM) Ford Michigan Assembly Plant Location: Wayne, MI Come create chemistry with us! Business Unit EC is driving surface solutions! We are a global expert in the development, production, and marketing of coatings and solutions. We are looking for a professional like you to join our team! This position supports the daily operation of BASF products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge. The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. The Customer Site Service Manager (CSSM) will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships. This role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer's supplier of choice. The incumbent will demonstrate technical and professional expertise to enhance BASF's reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indi

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