Trust & Safety Lead

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Trust & Safety Lead Austin, TX, Austin, Texas, United States About Base Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role As part of our Member Experience team, you'll own one of Base's most critical business functions: ensuring the quality of our members as we scale to minimize delinquency and prevent fraud. You'll lead the strategy, operations, systems, and day-to-day execution behind the billing and payments lifecycle-balancing member experience, risk management, and profitability. You'll drive initiatives that improve our membership portfolio's quality and compliance, all while garnering member trust. What You'll Do - Payment Collection: Oversee timely enforcement of non-payments and ensure members remain in good standing. - Billing Operations: Define and run the process for collections, billing exceptions, disputes & chargebacks, payment plans & exceptions, disconnections & reconnections, and escalations to resolve billing issues. - Fraud Prevention & Credit Quality: Oversee operational processes such as credit checking and identity verification, partnering closely with Software Engineering. - Process Governance: Partner with Finance and Compliance to define and maintain clear business processes, policies, and controls that impact profitability and compliance with regulatory requirements. - Reporting: Create and maintain reporting to monitor operational KPIs and health across the payments & risk lifecycle. - Team Leadership: Manage and develop

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.