FewerJobs.
All jobs

Member Experience Intern

Base Power - Austin, TX, Austin, Texas, United States

Posted Jun 4, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified
Salary
Not verified
401(k) match
Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Entry From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Startup From the posting source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Member Experience Intern Austin, TX, Austin, Texas, United States About Base Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role As a Member Experience Intern, you'll be a critical part of delivering a seamless onboarding experience for new Base members. You'll ensure we have everything we need to move forward and communicate directly with members to fill any gaps. This role sits at the intersection of operational detail and member communication - ideal for someone who's customer-first, detail-oriented, and thrives in a fast-paced environment. What You'll Do - Review incoming photos of member homes and enter data into internal tools with accuracy and completeness. - Communicate with members via email, phone, text, and live chat to request missing information, clarify requirements, and answer their questions. - Follow technical criteria to make go/no-go qualification decisions. - Surface trends and collaborate with the Operations and Member Experience teams to improve processes. - Contribute to internal documentation to help standardize the photo review workflow. What You'll Bring - Strong attention to detail and ability to follow structured, technical processes. - Clear, empathetic communication skills - comfortable on the phone and in writing. - Self-motivated and organized, with the ability to manage high review volumes consistently. - Tech-savvy and quick

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.

Apply at jobs.ashbyhq.com

Apply link not verified; last-live date unavailable.

What verified means

Verified means a displayed claim has field-level provenance to a source FewerJobs pulled: a government or employer source, or the original job posting. Posting-sourced facts are employer-stated and are labeled separately from government records.

Related jobs