Member Experience Intern

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$81,650 national median

Projected growth (BLS Employment Projections)

+6.9% - Faster than average

Matched to SOC 13-1071 - Human Resources aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Member Experience Intern Austin, TX, Austin, Texas, United States About Base Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role As a Member Experience Intern, you'll be a critical part of delivering a seamless onboarding experience for new Base members. You'll ensure we have everything we need to move forward and communicate directly with members to fill any gaps. This role sits at the intersection of operational detail and member communication - ideal for someone who's customer-first, detail-oriented, and thrives in a fast-paced environment. What You'll Do - Review incoming photos of member homes and enter data into internal tools with accuracy and completeness. - Communicate with members via email, phone, text, and live chat to request missing information, clarify requirements, and answer their questions. - Follow technical criteria to make go/no-go qualification decisions. - Surface trends and collaborate with the Operations and Member Experience teams to improve processes. - Contribute to internal documentation to help standardize the photo review workflow. What You'll Bring - Strong attention to detail and ability to follow structured, technical processes. - Clear, empathetic communication skills - comfortable on the phone and in writing. - Self-motivated and organized, with the ability to manage high review volumes consistently. - Tech-savvy and quick

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