Omnichannel Business Analyst

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Omnichannel Business Analyst Manila, Philippines Axos Business Center, Corp About This Job We are looking for a collaborative, business focused Omnichannel Business Analyst to support and enhance our customer engagement platforms, including Five9, Salesforce Service Cloud, Salesforce Sales Cloud, and related omnichannel applications. This role is ideal for an analytical problem solver who excels at understanding business processes, gathering requirements, and translating needs into system capabilities. The analyst will partner closely with stakeholders across Operations, Technology, Product, and Vendor Teams to drive efficiency, improve customer interactions, and support adoption of our omnichannel tools. Key Responsibilities: Business Analysis & Process Optimization Partner with business stakeholders to understand workflows and opportunities for improvement Document business requirements, user stories, and process flows Identify optimization opportunities within agent workflows and customer experience paths Translate business needs into functional specifications Manage ADO backlog for Omnichannel team, including supporting Agile activities such as sprint planning Platform Support: Five9 & Salesforce Assist with light configuration changes in Five9 and Salesforce Support troubleshooting of Salesforce + Five9 connections Perform initial triage and collaborate with technical teams Help coordinate release activities and testing Vendor & Cross‑Functional Coordination Work closely with Five9, Salesforce, and other vendors Training, Change Management & Adoption Create user documentation, process guides, and training materials Conduct trainings, demos, and enablement workshops Encourage adoption of new features; gather user feedback Quality Assurance & Testing Develop and execute test scripts Validate cross‑platform functionality between Five9 and Salesforce Support user acceptance testing Required Skills & Qualifications Bachelor's degree in

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