Technical Support Engineer I

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Technical Support Engineer I Atlanta, Georgia, United States Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact AXON is seeking a high-energy, experienced Technical Support Engineer with expertise in customer service, computer networking, cloud solutions, Linux systems administration. This individual will play an instrumental role in supporting critical and escalated issues. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, and thrives on resolving technical issues. What You'll Do Location: Atlanta, GA - Hybrid - 4 days in-office required Reports to: Manager, Technical Support - Work closely with Law Enforcement customers to ensure a stellar experience with Axon's Fusus products & services. - Become an expert on the Fusus solution, available apps, APIs, and roadmap - Join Forces with Axon Teams to triage and prioritize agency change and feature requests - Lead consultative Solution Audits for prospects, including detailed network analysis, device discovery, and documentation. - Provide frontline email & phone support to customers for complex technical issues

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