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Senior Manager, Customer Success - Public Sector

Avepoint Inc - Arlington, VA, United States

Posted Oct 29, 2025

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Offered Verified - from the job posting source checked Jun 20, 2026
Verification
Not verified checked Jun 13, 2026
Salary
$150K-$180K Verified - from the job posting source checked Jun 20, 2026
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

109% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Public-company Verified - from the job posting source checked Jun 20, 2026
Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Manager, Customer Success - Public Sector Arlington, VA, United States About the Opportunity As Senior Manager, Customer Success - Public Sector, you'll lead a high-performing team focused on helping AvePoint's government, education, and regulated customers realize measurable value from our solutions. You'll oversee a portfolio spanning federal, state, local, and education accounts, ensuring strong adoption, customer health, and retention. Your leadership will shape the Public Sector customer journey-from onboarding through renewal-ensuring AvePoint remains a trusted partner in every phase of the relationship. What You'll Do - Lead and scale the Public Sector Customer Success organization, developing an engagement model that drives adoption, expansion, and retention across a complex and regulated customer base. - Partner cross-functionally with Sales, Product, Engineering, and Marketing to ensure seamless handoffs, proactive communication, and alignment on customer value delivery. - Develop and execute data-driven customer health and success plans to track adoption, usage, satisfaction, and ROI across all Public Sector customers. - Serve as an executive sponsor and point of escalation for key accounts, navigating complex renewal negotiations, procurement processes, and stakeholder relationships. - Own and analyze customer success metrics including Gross and Net Revenue Retention (GRR/NRR), NPS, product adoption, and renewal rates. - Recruit, coach, and develop a diverse and high-performing team of Customer Success Managers and Partner Success professionals. - Identify and mitigate churn risk by using leading indicators, customer feedback, and predictive analytics to build proactive engagement models. - Collaborate with leadership to refine and continuously improve the overall Public Sector customer

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