Solutions Operations, Mortgage Tech

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$55,206 national median

Projected growth (BLS Employment Projections)

+5.5% - Faster than average

Matched to SOC 49-9071 - Trades aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Solutions Operations, Mortgage Tech Remote, United States Job Description We are seeking a Solutions Operations, Mortgage Tech professional to serve as the ultimate system subject matter expert (SME) and troubleshooting partner for our Third Party Originations (TPO) channel. As Aven expands from its consumer direct pedigree into TPO, you will be the primary line of defense for external account executives and brokers navigating our proprietary HELOC technology. You aren't just answering FAQs; you are a technical problem-solver capable of diagnosing complex edge cases in our origination flow. You will bridge the gap between our high-powered engineering team and our front-line sales partners, ensuring that "technology-unsavviness" never stands in the way of a successful loan closing. You will report to the Head of Originations Operations. The ideal candidate is highly analytical, naturally curious, and thrives in fast-paced environments where problem-solving, ownership, and cross-functional collaboration are critical to success. This role reports directly to the Head of Originations Operations. Responsibilities - System Troubleshooting: Serve as the "Ace" partner for MLOs, addressing daily inquiries and resolving technical blockers in the origination and notarization stacks. - Technical Diagnosis: Go beyond surface-level support by reading and interpreting underwriting JSONs and system logs to explain denials or lower-than-expected loan amounts to brokers. - Edge Case Management: Navigate the "long tail" of mortgage applications where edge cases begin at the 50th percentile, providing high-touch guidance for complex borrower scenarios. - Product Feedback Loop: Identify and label recurring "bugs" or UI friction points to help engineering and product

Read the full description at jobs.ashbyhq.com. FewerJobs shows a source-linked preview and links to the original posting.