Customer Success Manager, Top Accounts

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

$144K-$163K From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

95% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager, Top Accounts Chicago The Asana Customer Success Team is at the forefront of the next industrial revolution: helping the world's most sophisticated organizations deploy Asana as the system for human + AI coordination at scale. As a Customer Success Manager for Top Accounts, you are not just managing software; you are a strategic advisor helping our largest customers deploy Asana as the definitive system for AI coordination. You will lead the charge in building durable adoption and driving measurable business outcomes that define the future of work. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. You'll exemplify an empathetic, customer-centric perspective to the entire Asana team. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What You'll Achieve: - Driving AI-First Adoption + Value Realization: In this role, you will move beyond tactical support to become a trusted advisor on the collaborative work management space and AI operationalization. - Executive Relationship Management: Orchestrate and own high-stakes relationships across all organizational tiers, acting as

Read the full description at www.asana.com. FewerJobs shows a preview and links to the original posting.