Assistant Manager, Asset

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Assistant Manager, Asset Penang, Pulau Pinang (Penang) Position: Assistant Manager, Asset Job Description: What You'll Be Doing We are seeking a proactive and results-driven Service Center Assistant Manager to support the overall operations of our service center. The ideal candidate will play a key role in leading, motivating, and managing the service team to deliver exceptional customer service aligned with Service Level Agreements (SLAs). You will be responsible for fostering team unity, optimizing service processes, handling daily customer requirements, and collaborating with global teams to ensure consistent service standards across regions. This role requires strong people management skills, a customer-centric mindset, and a proven track record of driving operational efficiency and team performance. Assistant Manager 50% •People Management & Team Development: Lead, manage, and mentor the service center team, including performance monitoring, feedback provision, and professional development support. Foster a positive team culture that emphasizes collaboration, accountability, and continuous improvement to maintain team unity and morale. •Customer Service Excellence: Guide and encourage the team to deliver best-in-class customer service that strictly adheres to established SLAs. Monitor service quality, address gaps in performance, and ensure customer satisfaction is consistently maintained or exceeded. •Daily Customer Requirement Handling: Oversee the resolution of daily customer inquiries, requests, and issues, ensuring timely and effective responses. Collaborate with the team to address complex customer needs, escalate critical matters when necessary, and maintain accurate records of customer interactions. •Process Optimization: Evaluate existing service center processes, identify inefficiencies, and implement actionable improvements to enhance operational efficiency, reduce response

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