Field Service Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$105K-$130K From the posting source checked Jun 20, 2026

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

49% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Field Service Engineer Mountain View, CA Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond. We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better. JOB SUMMARY You are the Field Solutions Expert . You don't just service one of the world's most advanced humanoid robots; you are responsible for the health and resolution of the entire robotic platform. When a challenge exceeds a standard hardware swap, you step in to diagnose complex system integrations, networking hurdles, and software bugs. You are the technical diplomat of GSS, providing the confidence and technical clarity needed to de-escalate high-pressure situations for our global customers. ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES - Maximize Solution Availability: Lead high-level Root Cause Analysis (RCA) for systemic issues that impact fleet uptime, moving beyond hardware to solve networking, software, and integration faults. - The Technical Diplomat: Act as the primary technical point of contact for customer leadership. You provide "calm in the storm," explaining complex technical resolutions to stakeholders and ensuring high customer

Read the full description at boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.