Field Service Engineer

Benefits

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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401(k) match

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Field Service Engineer Mountain View, CA Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond. We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better. JOB SUMMARY You are the Field Solutions Expert . You don't just service one of the world's most advanced humanoid robots; you are responsible for the health and resolution of the entire robotic platform. When a challenge exceeds a standard hardware swap, you step in to diagnose complex system integrations, networking hurdles, and software bugs. You are the technical diplomat of GSS, providing the confidence and technical clarity needed to de-escalate high-pressure situations for our global customers. ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES - Maximize Solution Availability: Lead high-level Root Cause Analysis (RCA) for systemic issues that impact fleet uptime, moving beyond hardware to solve networking, software, and integration faults. - The Technical Diplomat: Act as the primary technical point of contact for customer leadership. You provide "calm in the storm," explaining complex technical resolutions to stakeholders and ensuring high customer

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