Implementation Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

$152K-$260K From the posting source

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

161% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Implementation Specialist San Francisco, CA About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role: We're building a team of Implementation Specialists to be the technical hands that switch Claude on inside our largest customers - the people who turn "we've signed the contract" into "our employees can log in, with the right access, under the right policies, the way our security team expects." Before any CSM can drive adoption, before any Technical Specialist can run a workshop, before any champion can ship their first workflow, someone has to connect Claude to the customer's identity provider, get the right people provisioned into the right workspaces, and walk their CISO through how it all comes together. That's your work. This is not an adoption or enablement role - those sit with our Customer Success Managers and Technical Specialists. Your job is technical deployment, security credibility, and clean handoffs. You'll spend your time inside customer identity providers - Okta, Entra ID, Ping, Google Workspace - on working sessions with customer IT and IAM leads, debugging SAML assertions and SCIM attribute mappings, and authoring the runbooks that make every downstream hour of CS and Enablement investment compound instead of evaporate. You should be the kind of person

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