Workplace Support Manager, GREF Support Operations

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About this role

Workplace Support Manager, GREF Support Operations Hyderabad, Telangana, IND Global Real Estate and Facilities (GREF) is seeking an analytical and process-oriented leader to build and enhance our global support operations. This role will dive deep into our operational processes, analyze our data, and identify opportunities to improve our service quality and customer experience. GREF supports Amazon's corporate offices across more than 60 countries and a workforce of 300,000+ employees. This position will help GREF drive operational efficiency through defect reduction, tool optimization, and partnership with our global service delivery teams. The successful candidate will analyze performance data, develop support documentation, and create operational processes working with facilities and program teams. We seek someone who combines strong analytical capabilities with excellent documentation skills-a detail-oriented professional who can translate complex processes into clear, actionable procedures while identifying opportunities for improvement. The role requires someone organized and adaptable in a fast-paced environment. Success depends on both technical aptitude and clear communication skills to develop effective operational documents and build collaborative relationships across global teams. Most importantly, candidates must be passionate about employee experience and demonstrate a genuine commitment to creating environments where people can do their best work. Key job responsibilities - Design and implement standardized processes, - policies, and best practices across all regions and functional programs - Create and maintain comprehensive support documentation, including standard operating procedures, user guides, and best practices - Analyze support metrics and customer feedback to identify trends and improvement opportunities - Optimize the use of support

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.