Tech Infra PM - OIS, Customer Experience Infrastructure, Customer Project Intake

Benefits

Parental leave

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401(k) match

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Weekend work

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About this role

Tech Infra PM - OIS, Customer Experience Infrastructure, Customer Project Intake Austin, Texas, USA Lead the transformation of Amazon's infrastructure operations by owning the complete lifecycle of customer infrastructure projects-from intake evaluation through handover and deployment. As a Technical Infrastructure Program Manager in OIS Customer Project Intake, you will be the single-threaded owner of a portfolio of cross-functional infrastructure builds that directly enable Amazon's fulfillment network expansion. You will evaluate complex customer requests, resolve execution gaps, author deployment strategies, pilot innovative solutions in new use cases, and orchestrate seamless handovers to operations partners-all while maintaining governance over our intake quality deployment runbook and piloting frameworks. - Guide strategic and tactical execution of infrastructure programs across First Mile, Middle Mile, Last Mile, and Specialty Operations - Evaluate customer intake requests using data-focused prioritization frameworks and make go/no-go choices that impact millions in capital allocation - Bridge the gap between customer needs and technical execution by identifying and resolving information gaps with engineering leads and stakeholders - Author standardized deployment runbooks that enable Field IT and third-party vendors to execute complex infrastructure changes at scale - Lead pilot programs that validate new use cases and process innovations before full-scale rollout - Coordinate cross-functional teams (Device Technology, Operations Technology Network, OIS Security) and manage third-party vendor dependencies - Own governance over intake quality, piloting frameworks, and handover checklists-continuously improving our processes Why You'll Love This Role: You will work on infrastructure problems that directly impact Amazon's operational efficiency and customer experience. This role

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