Tech Customer Solution Manager, MCCF

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$131K-$178K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

96% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Tech Customer Solution Manager, MCCF Seattle, Washington, USA The Multichannel Commerce Fulfillment (MCCF) team is seeking a Technical Customer Solution Manager (CSM-T). This role is a high impact, high visibility role , responsible for the success of customers adopting Multichannel Fulfillment (MCF) or BwP (Buy With Prime) products. The CSM-T has a solution mindset and owns all aspects of the customer journey from discovery to understanding customer requirements to launch planning and execution. They are also expected to build the relationships by partnering across multiple teams such as sales, account management, product, engineering , operations and solution architects to successfully launch the customer on MCCF products and features. The successful candidate will have demonstrable experience in (1) complex customer launches and/or solutions management. (2) experience managing technical and non-technical projects with a proven ability to work across broad functional teams (3) owning internal as well as customer facing operating procedures, with a continuous lens on process improvement and innovation , (4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews. Key job responsibilities - Manage end to end MCF, BwP and ASCS launches for customers in enterprise and SMB customer segments. - Provide a consultative approach to onboard customers, guiding them to the right services/integrations and operational flows, and building holistic and comprehensive workback plans to lead cross-functional teams toward outcomes. - Work cross-functionally to launch merchants on ASCS and MCCF services (e.g., Sales, Product, Tech, Operations). - Utilize subject matter

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.