Team Lead, Customer Success, RBS Strategic Account Services US

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Team Lead, Customer Success, RBS Strategic Account Services US Bengaluru, Karnataka, IND The Strategic Account Services (SAS) team within the Retail Business Services (RBS) organization is seeking a Team Lead for Customer Success to lead a team of Customer Success Managers (CSMs) supporting the SAS Select Shared Solutions Team. In this role, you will oversee a team responsible for providing reactive, pooled account management support to a large portfolio of small and medium-sized US-based Third-Party (3P) marketplace Sellers on the Amazon US Store. The SAS Select Shared Solutions Team delivers scalable, high-quality support to emerging Seller Partners through a pooled account management model. As a Team Lead, you will be responsible for all people management, operational, and business objectives of your CSM team. You will drive the creation and execution of strategies to achieve program goals, ensure SLA adherence, and collaborate across teams to continuously improve the quality of support delivered to Sellers. The ideal candidate thrives in a fast-paced, SLA-driven environment and has a passion for people management. They understand how to lead high-performing teams within a shared support model, coach CSMs to deliver excellent reactive support via email-based interactions, and collaborate effectively with RBS Operations and Issue Assistance teams to resolve complex Seller issues, while developing scalable mechanisms to ensure top quality Seller satisfaction and SLAs. This person has relentlessly high standards and operates as a business owner who understands the key levers to achieve results through their team. Regular shift timings: 4 PM to 1 AM IST,

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.