Support & Ops Specialist - French, AF

Benefits

Parental leave

Not verified not verified - source not recorded

Non-birth-parent leave

6 weeks Verified - from the job posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered Verified - from the job posting source checked Jun 20, 2026
• Adoption assistance: Offered Verified - from the job posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered Verified - from the job posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered Verified - from the job posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Required Verified - from the job posting source checked Jun 20, 2026

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Support & Ops Specialist - French, AF Cairo, EGY Providing excellent service every time is part of our mission to become the world's most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations. Key job responsibilities - Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions - Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. - Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience - Be aware of and adhere to applicable company policies when dealing with customer interactions - Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery - Maintain knowledge of resources and operational procedures - Collaborate with team members to strive for continuous improvement - Work independently on projects or tasks to identify and resolve issues A day in the life A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport. Basic

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.