Sr UX Designer, Amazon Customer Service

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

$138K-$186K not verified - source not recorded; timestamp not recorded

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

45% above the BLS role benchmark for data and ml aggregate.

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Sr UX Designer, Amazon Customer Service Seattle, Washington, USA Join us in Revolutionizing Customer Service Design. Do you want to shape how millions of customers and associates experience Amazon across social apps? As a UX Designer on our Amazon Customer Service (CS) team, you'll craft intuitive, delightful experiences that transform how customers get help, and how our associates deliver world-class service across existing and emerging social channels like Instagram, TikTok, and X. The CS organization supports customers in several languages globally. Our CS-Social team within CS monitors and responds to customers to address their needs across all major social apps. We're looking for a strategic designer who can elevate both customer-facing experiences and the tools our associates use daily to deliver exceptional service. You'll design solutions for complex problems while ensuring consistency, simplicity, and delight. This role requires someone who can think strategically about end-to-end experiences while executing tactically on high-impact design work. Your work will directly impact millions and help solve real customer problems, reduce friction in service delivery, and create experiences that build trust in the Amazon brand. This is an opportunity to shape the future of CS design at one of the world's most customer-centric companies. Key job responsibilities - Create seamless, intuitive customer experiences across social media apps - Design tools and workflows that empower our CS associates to respond efficiently and empathetically at scale - Develop design systems, patterns, and standards that scale across multiple social apps - Balance customer needs with associate productivity. -

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.