Sr. Technical Program Manager, Amazon Flex, Driver Engagement & Transporter Experience

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About this role

Sr. Technical Program Manager, Amazon Flex, Driver Engagement & Transporter Experience Toronto, Ontario, CAN We're seeking a Technical Program Manager to drive cross-team execution across two critical Flex spaces: MELTS (Motivation, Evaluation, Learning, Transparency & Signals) and the Transporter Experience On Road Org (OTX). MELTS builds the post-execution features that help delivery partners understand their performance, improve delivery quality, and stay engaged - including Standings, Achievements, Rewards, Promotions, and the Learning Portal. OTX owns the on-road experience and shipper contracts & execution systems, equipping transporters with the tools and guardrails to complete deliveries, pickups, and services efficiently and at high quality while powering the backend systems and contract constructs that underpin all of Last Mile. You'll split your time across both spaces coordinating programs across five engineering teams (SMART, Evaluation, Motivation, DELTA, and Lapin) and their distributed service architectures. On OTX, you'll work directly with mobile and backend engineers across multiple tech teams to enhance on-road experiences, improve transporter quality, and evolve execution systems. You'll own program roadmaps, manage cross-team dependencies, surface risks early, and drive alignment between engineering, program, product, and science stakeholders. The ideal candidate is comfortable navigating ambiguity, making tradeoffs between speed and quality, and communicating clearly with both technical and non-technical audiences. You'll also be expected to deep dive into the vast Last Mile Service landscape to identify signal sources from partner teams. Experience with large-scale distributed systems, data pipelines, or ML-driven evaluation platforms is a plus. Past software engineering or software architecture experience is highly

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