Sr. Tech Program Manager, Central Technical Operations Services

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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About this role

Sr. Tech Program Manager, Central Technical Operations Services Seattle, Washington, USA Amazon Central Technical Operations Services (C-TOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe, by providing large scale event and incident management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale. Our automated tooling quickly identifies the cause of an issue and helps mitigate the impact, and much of our engineers' time is spent on projects to improve the tooling, automation, and processes to avoid future occurrences. We help direct the resolution of an issue to the relevant service teams, and dive deep into those events retrospectively to drive improvements to our process. It's an exciting time to join our team as we are rapidly growing and expanding our offerings globally. Key job responsibilities The Senior TPM role requires experienced leadership skills, the ability to partner effectively across global teams and time zones both within the team and across Amazon. It requires strong technical expertise, the ability to manage projects with cross-org dependencies to find solutions to unanticipated obstacles. As a member of the team, you'll need to understand the fundamentals of Software Development Lifecycle, Incident Management, required tools, processes, and what it takes to manage dependent services and features that involve multiple internal teams. You

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