Sr. Program Manager, Selling Partner Financial Tech

Benefits

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About this role

Sr. Program Manager, Selling Partner Financial Tech Seattle, Washington, USA Amazon's Worldwide Vendor Experience (WW VX) team is seeking an exceptional Senior Program Manager to lead global programs that measure, monitor, and improve how hundreds of thousands of vendors experience Amazon. You will own the critical metrics that define vendor health, from contact rates and satisfaction scores to Net Promoter Score (NPS), while simultaneously building and managing a worldwide Vendor advocate panel and leading a high-profile Vendor Speaker Series. This role is equal parts operational rigor, strategic thinking, and relationship building, with a forward-looking mandate to drive AI-powered friction elimination at scale. You will serve as the connective tissue between vendor voice, internal product teams, and senior leadership, translating what vendors feel and say into measurable programs that drive action across the entire retail organization. Key job responsibilities - Own the end-to-end strategy, measurement, and reporting of worldwide vendor experience metrics including Vendor Satisfaction (PRR), Net Promoter Score (NPS), vendor contact volume, contact resolution rates, and vendor cost savings (VCS) - Design and operate cadenced metric reviews (WBRs, MBRs, QBRs) that drive accountability across product, engineering, operations, and category teams - Partner with data science and BI teams to build dashboards, scorecards, and early-warning systems that surface vendor friction in real-time - Establish benchmarks, set targets, and track progress against vendor experience goals globally, identifying root causes when metrics deviate and driving corrective action - Design and launch a structured, global Vendor Advocate Panel program - recruiting, vetting, and onboarding

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