Sr. Program Manager, Operations Planning Team (OPT)

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About this role

Sr. Program Manager, Operations Planning Team (OPT) Nashville, Tennessee, USA Amazon's Operations Planning Team (OPT) within the Global Engineering, Maintenance & Sustainability (GEMS) organization is seeking a detail-oriented, analytical, innovative, hands-on, and customer-obsessed Senior Program Manager (Sr. PM) with a strong background in communications, capable of providing program management support in a fast paced and highly ambiguous environment. The Sr. PM will lead resource planning strategy, operational planning processes, and tool development for our global engineering organization. This role serves as the primary owner of the ReSource Planner (RSP) tool and drives resource planning accuracy across North America and International teams supporting Amazon's worldwide infrastructure expansion. As the strategic lead for resource planning, you will partner with Project Management Office (PMO), Finance, Global Engineering Insights & Software Tools (GEIST), and functional leadership to ensure GEMS can deliver on our commitments. You'll own the end-to-end resource planning process including Monthly Resource Reviews (MRRs), collaborate closely with the OP Lead on OP1/OP2 planning cycles as they relate to resource planning, drive gearing ratio governance, and implement demand forecasting methodologies. Key job responsibilities • Own GEMS Resource Planning Strategy: Lead Monthly Resource Reviews, drive planning accuracy, develop gearing ratio standards, and implement demand classification frameworks across NA/International teams supporting ~2,300 resources and 5,000+ global projects • RSP Tool Ownership, Change Management & Business Requirements: Serve as primary owner of ReSource Planner tool, own and execute change management processes for RSP adoption across GEMS organizations, define and develop business needs for the Resource Allocation

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