Sr. Program Manager, Global Field Operations, AWS Global Field Ops (GFO)

Benefits

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About this role

Sr. Program Manager, Global Field Operations, AWS Global Field Ops (GFO) Arlington, Virginia, USA This role is with our AWS Global Field Operations - delivering a new way for Infrastructure to our customers. AWS Global Field Operations brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers. We're looking for a Senior Program Manager who can own and drive the end-to-end program management process for GFO globally - from new scope intake through steady-state operations. This is a high-scope, high-ambiguity role that requires you to operate at the intersection of operational strategy, program execution, and cross-organizational leadership. Programs & Scope You'll Own • GFO New Customers/Partners Implementations - New scope for GFO including maintenance, spares storage, and new site onboarding • New Services Expansion - Same scope (maintenance + parts storage) applied to new service lines entering GFO • GFO Reporting - Internal initiative to build and own GFO's reporting and metrics framework • Overall GFO Program Management Process - End-to-end ownership of the global program management process execution and continuous improvement, negotiating with director-level stakeholders across organizations Key job responsibilities • Own the GFO program management process globally - Define, standardize, and

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