Sr. Product Manager - Technical, Amazon Customer Service

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$111,944 national median

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

59% above the BLS national median for data and ml aggregate.

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Sr. Product Manager - Technical, Amazon Customer Service Seattle, Washington, USA Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? Are you passionate about solving large scale customer and business problems? If so, then we're looking for you! Amazon's Customer Experience Improvement (CXI Tech) team is looking for an experienced and highly motivated Senior Product Manager - Technical to re-define the way we detect and resolve defects. CXI Tech owns ARCADE, a multi-tenant defect elimination system designed to leverage AI to eliminate root causes of systemic customer defects in near-real-time. It supports Andon Cord, the foundational Amazon customer obsession mechanism established by Jeff Bezos. We seek to identify and eliminate unsatisfactory purchasing experiences that may cause customers to return items or not return to Amazon. This role requires you to re-imagine the way we leverage customer interactions/feedback for defect identification and the actions we take for reliable downstream defect resolution for an improved customer experience throughout the consumer business. We work with a dedicated team of scientists, engineers, analysts, program managers, and stakeholders including Retail partners and defect elimination specialists. Candidates for this role have a track record of moving seamlessly between defining an ambitious, customer-centric, north star vision and working tactically to test, iterate, and deliver the right solutions. They ground their product vision in research, experimentation, and data analysis. They have strong business acumen, analytical skills, and comfort working with large, complex data sets. They are

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