Sr. Mgr., Prog. Mgmt. - Purchase Store Walks, RBS

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$102,662 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Sr. Mgr., Prog. Mgmt. - Purchase Store Walks, RBS Bengaluru, Karnataka, IND Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Amazon's Retail Business Services (RBS) team is looking for a Manager-Program Management to own and drive the Fix-Purchase program. StoreWalks FIX is part of the StoreWalks organization, which focuses on eliminating customer experience defects across the shopping journey. The StoreWalks FIND organization, our sister team, identifies defects using AI-driven detection systems at scale. FIX owns the next step-driving resolution and prevention. We focus on defects that appear even before customers begin their shopping journey on Amazon.com. For example, when a viral trend emerges, we ensure those products are discoverable and available to customers proactively-delighting them before they even search. Across the journey from discovery to evaluation to purchase, we address customer drop-offs and work to improve conversion and satisfaction. This role leads the Purchase phase within StoreWalks FIX, addressing customer defects and drop-offs during the purchase stage, where a significant percentage of potential customers disengage. This is one of three senior manager roles within StoreWalks FIX-Discovery, Evaluation, and Purchase-each owning a critical stage of the customer journey. The Purchase leader will drive measurable reduction in customer drop-offs at the Purchase phase

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