Sr. Manager, Fraud Prevention, WW Gift Cards

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About this role

Sr. Manager, Fraud Prevention, WW Gift Cards Seattle, Washington, USA Amazon's Gift Card business is rapidly growing across 20+ marketplaces worldwide. The Gift Card Fraud Prevention team is looking for a passionate, results-oriented Senior Manager to lead our Worldwide Fraud Prevention charter. This leader will own the end-to-end fraud prevention strategy across the GC lifecycle - protecting billions in annual issuance across B2B and B2C channels, while ensuring a frictionless customer experience. This role is responsible for driving fraud reduction through strategic partnerships with Machine Learning, Buyer Risk Prevention (BRP), Operations, Product, and Tech teams. You will work with talented and nimble teams of scientists, investigators, product and program managers - bringing together cross-functional stakeholders to align on priorities and translate them into measurable outcomes. Responsibilities include strategic planning, roadmap ownership, executive reporting, and management of resources across teams. The role requires creative problem-solving balanced with high judgment, speed of response, and customer obsession. You will work with global and local stakeholders internal and external to Amazon, including: - WW and regional senior leadership within Gift Cards and Amazon Payment Products - Risk Prevention (ML, Product, Operations, and Investigations teams) - External partners and integrators (e.g., Blackhawk Network, Apple) - Finance, Legal, Compliance, and Regulatory teams - Gift Card Product, Technology, and Business teams across all marketplaces Key job responsibilities - Own the WW Gift Card fraud prevention strategy and bad debt goal including CX metrics, and operational metrics. - Lead, develop, and scale a high-performing team of fraud product

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