Sr. Manager, Customer Experience Strategy, Insights, & Programs, Amazon AIR

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About this role

Sr. Manager, Customer Experience Strategy, Insights, & Programs, Amazon AIR Bellevue, Washington, USA Do you want to join one of the most exciting teams at the world's most customer-centric company? Then come soar with Amazon Air! AIR Customer Experience Strategy, Insight and Program team's vision is to advocate for our customers, drive Air Performance across the network by setting up strategy of improvement, providing insights through data driven reports to identify customer experience trends, and coordinate the interests of the Air network to provide the optimal outcome for Air's most important stakeholders. We are looking for a highly skilled and motivated Sr. Manager, CX Strategy, Insight and Program to help drive this vision via using data-driven insights. This thought leader will generate and leverage insights based on Amazon AIR's unique data to lead strategic discussions with AIR business teams to advocate for our customers and drive the best delivery experience. This leader works closely with business partners to set business objectives, define success metrics, and generate delivery roadmaps. Experience working with major airline / transportation / supply chain companies in a strategic leadership role as a change agent working on communication planning will help this individual work more effectively. This is a builder role not just in terms of strategy, process, and execution, but also in terms of team, and the leader will need be comfortable getting into the weeds and being hands-on with the data. If you are not sure that every qualification on the list describes you exactly,

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