Senior Technical Process Specialist, Tech Services (Books)

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About this role

Senior Technical Process Specialist, Tech Services (Books) Hyderabad, Telangana, IND At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Technical Process Specialist plays a critical role in ensuring the quality of digital print assets prior to production; as well as supporting internal teams in researching, resolving, and improving processes for file ingestion and printing/manufacturing. An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with data, process excellence, sharing technical knowledge with others and effectively communicate with stakeholders. We offer a challenging, stimulating work environment where individuals have the ability to make an immediate impact on improving quality for our customers. Key job responsibilities • Define solutions and SOPs when met with ambiguity • Own and prioritize daily work allocation based on business needs to meet SL and communicate risks proactively • Defect analysis with complex deep diving • Manage file review teams, provide training, coaching and conduct performance audits • Own cross-functional projects or elements of programs that cut waste or improve experience • Use data to drive decisions • Make decisions that impact user experience at scale • Communicate with stakeholders with intent to educate and influence • Define new risks and roadblocks within ambiguous problems • Meet individual team-bound metrics, while also influencing cross-functional stakeholder metrics • Available to work evenings and

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