Senior Systems Development Engineer, Leo Network Services

Benefits

Parental leave

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401(k) match

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Application

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About this role

Senior Systems Development Engineer, Leo Network Services Redmond, Washington, USA Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. Are you passionate about building and operating networks at unprecedented scale? Join our Network Reliability team to shape the future of a global Service Provider network supporting 3,236 satellites and terrestrial infrastructure. You'll be at the forefront of ensuring reliable connectivity that directly impacts customer experience across our constellation. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities • Build and maintain processes, procedures, and tooling to monitor, troubleshoot, and operate a global Service Provider network at scale • Develop comprehensive understanding of end-to-end network architecture, including control and data planes across satellite constellation and terrestrial systems • Establish and enforce incident management and problem management processes to ensure rapid resolution • Engage with service owners to resolve incidents and coordinate cross-functional efforts • Prioritize and track initiatives across multiple teams to systematically eliminate recurring problems • Develop proactive monitoring and alerting solutions to continuously improve network reliability and customer experience A day in the life You'll work

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