Senior Program Manager, Operational Excellence, Amazon Customer Service

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$111,944 national median

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

23% above the BLS national median for data and ml aggregate.

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Senior Program Manager, Operational Excellence, Amazon Customer Service Seattle, Washington, USA Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction. We are seeking an experienced and highly skilled Program Manager to lead key Rhythm of Business programs and mechanisms. In this role, you will own critical business operations processes end-to-end and help ensure alignment from top to bottom. You will have strategic insight and tactical execution in balance to drive effective and efficient Rhythm of Business goals. You will own complex CS-Wide initiatives that require cross-functional coordination and detailed understanding of our business. This role requires excellent program management skills including across stakeholder management, program design, program governance, and navigating ambiguity to deliver results. You will be operating at the scale of Amazon CS and with other Rhythm of Business leaders throughout our organization. Key job responsibilities - Rhythm of Business Management: Design, implement and manage key Rhythm of Business programs that support business operations across CS (e.g., Think Big, OP1) - Program Management: Provide detailed program management design and implementation to ensure high quality and efficient programs in practice. Review programs regularly. - Stakeholder Management: Be the face of Rhythm of Business for CS across our team and with internal partner teams

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