Senior Product Manager - Technical (External Services), AWS Support and Operations

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$111,944 national median

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

76% above the BLS national median for data and ml aggregate.

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Senior Product Manager - Technical (External Services), AWS Support and Operations New York, New York, USA At AWS, the concept of Support goes far beyond reactive troubleshooting. We innovate across the most emergent dimensions of customer success in the cloud, including proactive assistance for AI modernization, personalized recommendations for infrastructure optimization, and mission critical incident response at scale. Our team is growing, and we need an experienced senior product manager to join the team and own innovative new products that help customers get the most out of AWS. This role is for someone who loves the idea of building products at massive scale that unlock outcomes for some of the largest institutions, and systemically important systems in the world. As a Senior Product Manager, you will be a member of the leadership team helping advise and deliver the overall AWS Support product strategy and vision. A key focus of this role will be leveraging the vast sources of data across AWS to improve personalization for customers and accelerate root causing of their issues. In this capacity, you will work hand-in-hand with Engineering, Product leaders across all our charters - helping the teams move faster, innovate bigger, and drive greater impact to our customers. You will drive success through feature definition, roadmap prioritization, positioning, naming, GTM, usage growth, and financial metrics. Operationally, you will solve customer problems, improve delivery speed, and drive usage by working backwards from ambiguous customer needs, translating them into disruptive, successful products that delight customers. This role

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