Senior Product Manager, Customer Returns

Benefits

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About this role

Senior Product Manager, Customer Returns Bengaluru, Karnataka, IND As a Senior Product Manager, Returns for the emerging market at Amazon, you will have end to end ownership of building innovative product solutions to improve the returns experience and provide seamless post-purchase product support. The work will include identifying such opportunities, defining and designing solutions (and their architecture), getting leadership buy-in, prioritization of resources, delivering the project in partnership with tech teams and measuring impact. This role, in particular, has a critical expansion charter into new geographies. The role holder requires working closely with stakeholders from IN/WW teams such as Country PMs, Operations, Machine Learning, Customer Support, etc. to innovate and deliver forward looking initiatives which while building a sustainable experience for our global customer base. Key job responsibilities - Lead the development of the consumer-focused product strategy and vision supported by internal and external analysis - Define creative, high quality, multi-year product roadmaps based on team strategy and vision - Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application - Manage prioritization and trade-offs among customer experience and cost - Create buy-in for the product vision both internally and with key external partners - Work closely with engineering teams and program management to deliver products to market - Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals About the team Returns team looks at all aspects

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