Quality Manager, Amazon Now SA

Benefits

Parental leave

Not verified not verified - source not recorded; timestamp not recorded

Non-birth-parent leave

Not verified not verified - source not recorded; timestamp not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Quality Manager, Amazon Now SA Riyadh, SAU Amazon Now is looking for a results-driven Quality Manager to own and drive quality standards across our quick-commerce operations in Saudi Arabia. This role sits at the intersection of operations, vendor management, and customer experience, ensuring that every order delivered meets Amazon's bar for accuracy, freshness, and reliability. The ideal candidate is highly analytical, operationally minded, and passionate about building scalable quality frameworks in a fast-paced, high-growth environment. Key job responsibilities • Define, implement, and continuously improve quality standards across dark store operations, covering order accuracy, product freshness, and customer experience metrics • Own key quality KPIs including defect rates, return rates, nPPM, and customer complaints, with full accountability for performance against targets • Partner with Vendor Management and Category teams to establish and enforce vendor quality standards, compliance requirements, and corrective action processes • Lead root cause analysis (RCA) for quality failures and drive systemic fixes across operations, sourcing, and logistics • Develop and maintain SOPs, quality audits, and inspection frameworks for inbound, storage, picking, and last-mile delivery • Collaborate with the Tech and BI teams to build quality dashboards and reporting mechanisms that enable proactive issue detection • Drive a culture of quality across the organization by coaching and upskilling operations and vendor-facing teams • Represent quality in cross-functional business reviews (WBRs, MBRs) and escalate risks to leadership with clear action plans A day in the life • Review daily quality metrics & dashboards, identifying trends, anomalies, and areas requiring immediate

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.