Program Manager, Returns Transportation, WW Returns & Recommerce (Reverse Logistics Services)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Relocation assistance

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Program Manager, Returns Transportation, WW Returns & Recommerce (Reverse Logistics Services) Bellevue, Washington, USA Amazon's Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. WWRR includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away. We are looking for a Program Manager to join the North America Returns Transportation team to help adapt strategies, plans and solutions in response to business requirements. The ideal candidate will be excited about understanding and implementing programs, partnering with various key stakeholders across business and technology teams to dive into the business challenges, all while being able to understand and identify insights and provide scalable solutions. This role requires an individual who will focus on ensuring every Amazon Launch or Program has the required technical and operation support across a variety of internal and external systems. You will contribute to and drive programs that will offer new and delightful experiences to customers and stakeholders. Key job responsibilities -Provide program management and define project plans including implementation activities, process development, documentation, and communication for program/process rollout with ongoing support -Design and implement scalable processes and procedures with business growth -Develop and define KPIs and metrics for

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