Program Manager, Office Infrastructure Excellence (OIE)

Benefits

Parental leave

Not verified not verified - source not recorded; timestamp not recorded

Non-birth-parent leave

Not verified not verified - source not recorded; timestamp not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified not verified - source not recorded; timestamp not recorded

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Program Manager, Office Infrastructure Excellence (OIE) Vancouver, British Columbia, CAN Amazon's Corporate Infrastructure Services (CIS) organization manages the full lifecycle of corporate office infrastructure, supporting hundreds of thousands of employees worldwide. We're looking for a Problem Manager to drive permanent fixes that make these services more reliable and reduce the need for support contacts. As a Problem Manager, you will build and own the problem management program for our corporate office IT infrastructure services. Your mission: reduce support contact volume and level of effort by identifying and eliminating the root causes of recurring problems across network, AV, and print services. You'll analyze incident trends, lead root cause investigations, and drive cross-functional teams to deliver lasting solutions. This role is for someone energized by finding patterns in data, asking "why?" until they reach the real answer, and rallying teams to fix things permanently. Key job responsibilities - Build and own the problem management program for corporate office IT infrastructure - Analyze incident and contact data to identify systemic issues driving support volume - Lead root cause analysis and drive corrective actions to closure - Partner with engineering, operations, and vendor teams to deliver permanent fixes - Track and report on metrics - particularly contact volume reduction and defect elimination - Maintain known error documentation and workarounds for operational teams - Drive continuous improvement of problem management processes and tooling About the team Office Infrastructure Excellence (OIE) partners with service owners, customers, and partner teams to continuously evaluate corporate office IT infrastructure

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.