Program Manager, Hub Delivery - Quality

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$56K-$97K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

24% above the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Program Manager, Hub Delivery - Quality Austin, Texas, USA Job Overview As an L4 Program Manager for Hub Delivery, you will support delivery operations, monitor hub performance metrics, and ensure quality standards are met across delivery networks. You will work closely with hub teams and delivery partners to identify and resolve operational issues while maintaining clear communication channels with stakeholders to ensure successful package delivery. *This role is not virtual and does require you to be local to Austin, Texas **This role will be either Front Half or Back Half based Key job responsibilities Execute components of Hub Delivery to support successful package delivery operations Implement established hub delivery playbooks and standard operating procedures Monitor hub performance metrics and identify opportunities to improve delivery efficiency Review delivery associate interactions to ensure quality standards and correct tagging in hub systems Track and report on key delivery performance indicators including hub resolution times, save rates, and quality scores Identify and escalate systemic hub delivery issues to appropriate Senior Program Managers Provide Day 1 onboarding support to new hub team members to ensure quality standards are maintained Identify early delivery disruptions to mitigate failures before they impact customer promise dates Coordinate partner disruption communications between hubs and delivery partners to maintain transparency and set expectations Create and maintain WBR/DBR bridges for hub delivery reporting purposes Troubleshoot hub delivery issues in real-time to minimize customer impact and maintain delivery SLAs Collaborate with internal hub teams and delivery partners to optimize resource allocation for successful

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