Program Manager, Delivery Excellence, NA Grocery Delivery

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$82K-$143K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

81% above the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Program Manager, Delivery Excellence, NA Grocery Delivery New York, New York, USA Join Amazon's NA Grocery Delivery team as a Program Manager, where you will play a crucial role in driving measurable improvements to delivery quality outcomes across all Amazon grocery banners, including Amazon Fresh, Whole Foods Market, and Sub Same Day Grocery. This role will be focused on identifying, analyzing, and resolving delivery quality defects to improve the end-to-end customer experience across diverse grocery delivery formats. As a Program Manager, you will own delivery quality improvement initiatives across Amazon's grocery delivery network, focusing on reducing delivery defects, improving delivery precision, and enhancing the overall customer experience. This role will own analyzing quality metrics across multiple grocery banners, identifying root causes of delivery failures, and driving cross-functional solutions to structurally reduce defect rates. You will develop and execute action plans that address quality gaps across fulfillment centers, store-based delivery, and last mile operations. In this role, you will collaborate with Operation, Product, Routing & Topology, technical partners, and analytics teams to implement quality improvements from identification through resolution and sustained performance. Key job responsibilities - Analyze delivery defect data to identify trends, root causes, and opportunities for structural quality improvement - Develop and drive cross-functional action plans to reduce delivery defects and improve customer delivery experience - Partner with Operations, Product, and Technology teams to implement process improvements and system enhancements - Build and maintain mechanisms to monitor delivery quality performance and escalate emerging issues - Support strategic initiatives to

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